Hilton Durham Near Duke University
  • Durham, NC, USA
  • Hourly
  • Full Time

Medical, Dental, Vision, Prescription, & 401(k) with company match!


Full-Time Guest Services Agent/Front Desk

All I have to do is check people in and out, right? That should be easy enough! Well there is much more to being a successful Guest Service Agent than just checking guests in and out. You are often the first person a guest interacts with at the hotel, so making an excellent first impression is critical. You set the tone for the guests' stay by offering a warm and friendly welcome, and whether it is a guest travelling for business, or a family on vacation, you make them feel right at home. If you love to please people, you will have many opportunities to showcase your talent at the Hilton Durham near Duke University!

As a Guest Services Agent you will:

  • Enthusiastically greet every guest in person or over the phone.
  • Deliver the Hilton promise that "every guest feels cared for, valued, and respected."
  • Communicate with all departments to ensure smooth operation of the front desk.
  • Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
  • Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.


To be successful in this position, you must have a comprehensive knowledge of the English language to effectively communicate with guests, team members, and vendors. You must have experience with using a computer and various programs. This position requires continuous movement, pushing, bending, stooping, upward reaching, manual dexterity, and occasionally moving up to 25-30 pounds. High school education and relevant training and/or experience required. You must be willing to work a flexible schedule including nights, weekends, and holidays.


About Our Hotel

The Hilton Durham near Duke University boasts a crisp, contemporary design. We offer an on-site restaurant as well as 12,000 square feet of flexible event space. We are the only hotel in the Triangle to offer PURE allergy-friendly purification systems in select rooms. The hotel provides easy highway access to Raleigh, Durham, and a number of major North Carolina universities. Take our complimentary shuttle to destinations within 5 miles, including Duke University and downtown Durham, offering plenty of shopping, dining and entertainment options.

For more information, visit durham.hilton.com

Driftwood Hospitality Management (DHM) is one of the nation's leading hotel management and development companies. We are recognized as an innovative industry leader! We offer full-time employees a comprehensive benefits program.


  • Medical, Dental, Vision, Prescription, & 401(k) with company match!
  • Long Term & Short-Term Disability Insurance
  • Life & Accident Insurance
  • Flexible Spending Plans (FSA)
  • Hotel Discounts & Programs
  • Paid Vacation & Sick Leave Programs
  • Training & Development and More!

For more information, visit: www.driftwoodhospitality.com

APPLY ONLINE OR APPLY IN PERSON at the hotel!! Please bring your resume and be prepared to complete an application.

Driftwood Hospitality Management is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Hilton Durham Near Duke University
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